目前,消费者权益保护协会(以下简称“消协”)在促进商家规范行为、保护消费者权益方面起着举足轻重的作用,是我国保护消费者权益的重要组成部分。消费者,尤其是购买小额商品或小额服务的,在消费过程中权益受到侵害,可能面临自 At present, the Consumer Protection Association (hereinafter referred to as “Consumers Association”) plays an important role in promoting businesses to regulate behaviors and protect consumers’ rights and interests, and is an important part of China in protecting the rights and interests of consumers. Consumers, especially those who purchase small commodities or small services, have suffered violations of their rights and interests in the consumption process and may face up to