服务需要投入,也必然产生成本。当服务创造的价值大于其消耗的成本时,企业就可以从中获得回报。如何认识供电过程中的服务成本和收益,是供电企业从被动服务转化为主动服务的关键。新形势下,供电企业应定位于服务型企业“厂网分开”后,电网企业不再从事电力商品的生产,其经营活 Services need to invest, but also inevitably generate costs. When services are created at a value greater than the cost they consume, businesses can reap the rewards. How to understand the service costs and benefits in the process of power supply is the key for the power supply enterprises to transform from passive service to active service. In the new situation, the power supply enterprises should be located in the service-oriented enterprises, “plant and network separately”, the power grid companies are no longer engaged in the production of electricity products, its business activities