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深秋十月已有阵阵寒意,客服某区域 主管赖小姐在公司加班到晚上11点多才 回到家,当睡意正浓时,急促的手机铃声 又响了起来,是因患重感冒在家休息的客 户经理刘楚儿打来的电话:“娟姐,刚才 1860同事来电说,我的一位银卡客户郭先 生因手机丢失,今晚8点多到服务厅补了 一张卡,但现在发现新卡不能使用,1860 检查后,发现数据一切正常。现在客户的 情绪很大,怎么办呢?”刘楚儿显得很焦 虑。赖小姐明白,这又将是一宗棘手的客 户投诉,她对楚儿说:“你身体不好,就让 我来处理,你早点休息吧。”
In late autumn there is bursts of chill, customers Miss Lai, an area manager in the company to work overtime until 11 o’clock in the evening before returning home, when the drowsiness is strong, the rapid ringing of the cell phone rang again, is a resting patient at home because of serious cold Manager Liu Chu children call: “Juan sister, just call a colleague in 1860 said that one of my silver customer Mr. Guo lost because of cell phone, tonight to the service hall to make up a card, but now found a new card Can not be used, 1860 inspection, found that the data are normal. Now the customer’s emotions, how to do? ”Liu Chu children seem very anxious. Miss Lai understand that this will again be a thorny customer complaint. She told Chu children: “You are not in good health, let me handle it, and you’ll have a rest early.”