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如何减轻春节、汛期1183301远程支撑热线话务压力?如何让三级支撑体系真正高效运作?如何切实做好对装维一线的支撑服务工作,提高装维一线人员的工作效率?如何实现信息、案例等资源共享,提高一线人员业务技能?基于对以上问题的思考,我们开发了淮安装维“倒三角”线上线下综合支撑管理/考评支撑系统,实现了1183301线上线下并行支撑,装移机线上线下报竣,装维倒三角双向考评,装维问题及时收敛、管控,经典案例及时共享等,对当前装维服务工作起到了积极的支撑作用。
How to Reduce the Spring Festival, flood season 1183301 Long-distance support hotline traffic pressure? How to make the third-level support system really efficient operation? How to effectively do a good job on the first-line equipment support services, improve the efficiency of front-line staff installation? How to achieve information, case Based on the above problems, we developed the Huai’an installation “inverted triangle ” online and offline integrated support management / evaluation support system, to achieve 1183301 online and offline parallel support, equipped with The transfer machine online and offline reported Jun, loading the inverted triangle two-way evaluation, equipment maintenance problems timely convergence, control, the classic case of timely sharing, etc., on the current equipment maintenance service has played a positive supporting role.