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文章重点阐述了CTI技术的发展及在呼叫中心系统中的应用,分析了呼叫中心系统的组成和各部分的功能,并提出了一种新的呼叫中心解决方案。CTI技术和呼叫中心已经不仅仅局限于技术上的范畴,CTI技术自从诞生就是一种实用性很强的技术,是一种非常活跃的技术;作为CTI技术的最重要的应用的呼叫中心已经发展成为一个行业,相信在科研工作者的不断努力创新下,必将有着美好的前景。
The article focuses on the development of CTI technology and its application in call center system, analyzes the composition of call center system and the functions of each part, and proposes a new call center solution. CTI technology and call center has not only limited to the technical category, CTI technology since birth is a very practical technology, is a very active technology; as the most important application of CTI technology call center has been developed Become an industry, I believe in the continuous efforts of scientific research and innovation, will have a bright future.