记者任笑元报道 3月19日,Oracle 公司与 Digital 客户服务部签定了服务联盟协议。这是软、硬件厂商首次在中国结成的服务联盟。随着各企业之间相互开放、相互兼容的“开放系统”的出现,不同厂商、不同产品层出不穷,用户的选择范围也逐步增大。但是,众多厂商的集成产品,也常常使用户在技术问题及产品售后服务方面陷 Reporter Ren Xiaoyuan reported on March 19, Oracle Corporation and Digital Customer Service Department signed a service alliance agreement. This is the first time that software and hardware vendors have formed service alliances in China. With the emergence of “open systems” that are open to each other and compatible with each other, different manufacturers and different products emerge in an endless stream, and the range of user choices has gradually increased. However, the integrated products of many manufacturers also often cause users to suffer from technical problems and after-sales service.