论文部分内容阅读
个性化服务不仅是做一般服务份内的事,而且要做到客人认为份外的事,个性化服务特别之处,就在于服务的过程中,不仅想客人所想,而且想客人未想,不仅让客人满意,而且使客人惊喜。在市场竞争日益激烈的今天,要留住客人,赢得宾客,服务要有内涵。服务不仅仅是一种服从工作所赋予的义务,而是一种温暖,这才是个性化服务的境界。服务是心与心的交流,是用心与意愿去完成的,此乃个性化服务的真谛。
Personalized service is not only a matter of general service, but also to make guests think things are different, the special features of personalized service, that is, in the process of service, not only want the guests think, but also think guests did not think, Not only to satisfy guests, but also to surprise guests. In an increasingly competitive market today, to retain customers and win guests, services have meaning. Service is not just a duty obeyed by work, but a kind of warmth, which is the realm of personalized service. Service is the exchange of heart and heart, is the intention and desire to complete, this is the essence of personalized service.