东方航空公司在沪-京-沪航线上,首次推出了全新的“购票打包”服务,即以电话预留座位、机场出票并同时领取登机牌的一种打包服务方式。这种全新的服务基于东方航空与神州数码合作建立的呼叫中心,以店面式的直销方式,一对一与客户沟通,达到赢利的目的。呼叫中心在国内已有30多年 For the first time, on the Shanghai-Beijing-Shanghai route, China Eastern Airlines launched a new “ticketing package” service, which is a package service in which seats are reserved by phone, tickets are issued at the airport and boarding passes are also collected. This new service is based on the call center established by China Eastern Airlines and Digital China to communicate with customers on a one-to-one basis through storefront direct sales to achieve profitability. Call center in the country more than 30 years