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在农机行业,产品竞争已经逐渐演变升级为品牌竞争和服务竞争。洛阳中收机械装备有限公司(以下简称“洛阳中收”)之所以近年来能够在竞争中发展成长起来,就是因为他们将“至臻服务和客户满意”作为追求目标,并以“服务及时快捷,为用户创造价值,让用户感受亲情”作为行动纲领,努力打造了中国收获的“阳光服务”品牌。洛阳中收有一套完整的服务体系,他们注重年轻化服务团队的打造、社会化服务网络的建设、用户及客户的培训以及“互联网+”的应用、大数据客服软件的使用和服务模式的转变等,通过这些,他们形成了自身完善的用户服务体系。
In the agricultural machinery industry, product competition has gradually evolved into brand competition and service competition. The reason why Luoyang Zhongshu Machinery Equipment Co., Ltd. (hereinafter referred to as “Luoyang Zhongkai”) has been able to grow and develop in the competition in recent years is that they are pursuing their goal of “achieving service and customer satisfaction” “Service timely and efficient, creating value for users, allowing users to feel affection ” as a program of action, and strive to create China “Sunshine Services ” brand. Luoyang received a complete set of service system, they focus on young service team building, social service network construction, user and customer training and “Internet + ” application, big data service software usage and service model Changes, etc. Through these, they formed their own perfect customer service system.