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他们用声音传递真情,用声音温暖客户,他们用“好声音”赢得了一场华丽转身“银行客服的工作就像一杯咖啡,开始觉得苦,学会品尝后,才能体会到里面的香醇。”福建省农村信用社96336客服中心班长林秋燕如是说。和林秋燕一样,客服中心的百名客服代表都有着几近相同的苦和甜。他们用动听、美妙的声音为客户解答疑难问题,用快捷、敏锐的思维迅速搜查信息,有时候在他们耳边响起的是不解、抱怨甚至谩骂,有时候也
They use the sound to convey the truth and warm their customers with sound. They have won a gorgeous turn with “Good Sound ”. “Bank customer service work is like a cup of coffee and begins to feel bitter, learn to tasting, to appreciate the mellow . ”Fujian Rural Credit Cooperative 96336 customer service center monitor Lin Qiuyan said. And Lin Qiuyan, customer service center representatives have hundreds of customer service almost the same bitter and sweet. They use pleasant, wonderful voice to answer difficult questions for customers, quickly and keenly thinking to quickly search for information, sometimes sounded in their ears is puzzled, complained or even abusive, and sometimes also