在信访接待中,第一件事就是要厘清信访人的真实诉求。对信访人的信访行为和心理活动准确解读,对其真实需求作出正确判断。心理学家马斯洛的“需求层次”理论对人的不同层次需求进行了深刻分析,为信访接待工作提供了理论支撑。因此,应合理运用马斯洛需求层次理论,找准心理学和信访工作的契合点,有效化解信访矛盾。 In the petition reception, the first thing is to clarify the true petitioners appeal. Accurate interpretation of letters and visits by petitioners and psychological activities, to make correct judgments on their real needs. The psychologist Maslow ’s theory of “hierarchy of needs ” has carried on the profound analysis to the different levels of people’ s needs, and provided the theoretical support for the reception of letters and visits. Therefore, we should make rational use of Maslow’s hierarchy of needs to identify the meeting point of psychology and petition work, and effectively resolve the contradiction between petition and petition.