一是把院务管理与发挥老人协会的参谋助手作用相结合。把威信高、资历深、办事能力强的老人选进老人协会，实行自我管理、自我教育，并把院务管理与老人自我管理的结合点，放在尽量化解老人与院里、老人与老人的直接矛盾冲突上。 二是把管理工作与老人的性格特点相结合。实践表 First, the hospital management and play a role of the Association of the elderly assistants combined. Put the prestigious, seniority and capable personnel into the Association of the Elderly, put into practice self-management and self-education and put the point of combination of hospital administration and self-management of the elderly to minimize the gap between the elderly and the hospital, the elderly and the elderly Direct conflicts and conflicts. The second is the combination of management and the character of the elderly. Practice table