国内以服务口碑著称的当属海尔。海尔的服务创新和升级颇具前瞻性,面对消费者的需求升级,海尔在第一时间做出改变。“从来没有想过可以足不出户就选到心仪的家电,海尔的设计师专门上门来给我家设计装修方案,让我省去了奔波之苦,对于我们上班族来说,太省心了。”在“一切以用户为中心”理念的指导下,海尔率先推出了一套集售前、售中、售后各环节的全流程服务模式, Haier is known for its service reputation in China. Haier’s service innovation and upgrade are forward-looking. In the face of the escalation of consumer demand, Haier has made changes in the first time. “I never thought that I could choose my favorite home appliance without leaving home. Haier’s designers came to design a decoration project for my house, which saved me from the hardships. For our office workers, I was too worried.” Under the guidance of the concept of “User-centered”, Haier has taken the lead in introducing a set of pre-sale, in-sale, and after-sales service processes.