高校图书馆作为学校文献情报中心,是学生的第二课堂,随着信息化、网络化的发展,社会对图书馆,尤其是高校图书馆的读者服务要求也越来越高。因此,结合个人图书馆的工作实践,就高校图书馆读者服务工作中的一些问题,做了简要分析,对提高读者服务工作质量进行了一些反思。 As a school literature information center, the university library is the second class of students. With the development of information and network, there is a growing demand for readers in the library, especially the university library. Therefore, combined with the personal library’s work practice, this paper makes a brief analysis of some problems in the service work of university library readers, and makes some reflections on improving the quality of readers’ service work.