分析临床护理工作中护士心理压力来源,发现健康及生命密切相关的社会、职业、个人等方面的因素都在一定程度上对护士造成很大的心理压力,影响护士身心健康、护理事业及护理质量的提高。针对护士工作压力源,采取有效应对措施,使护士在为患者提供满意的服务中获取成功的喜悦,构建融洽的护患关系,掌握护患沟通技巧,是提高住院患者满意度的重要措施。 Analysis of the source of psychological stress in nurses in clinical nursing and found that the social, occupational, personal and other factors closely related to health and life have caused great psychological pressure on nurses to a certain extent, affecting nurses’ physical and mental health, nursing career and quality of care Improve. For nurses working pressure source, take effective measures to make nurses happy in providing satisfactory service to patients, building a harmonious nurse-patient relationship and master nurse-patient communication skills are important measures to improve inpatient satisfaction.