商业活动应以顾客为中心,只有如此,才能体现社会主义商业对人的关心和照顾。商业环境设计讲究三理性原則:物理性、生理性和心理性。不论什么商店从心理上感受不适,顾客就不愿去购买。现在为什么有好多人托熟人走后门去买东西,其中问题之一就是要找信任度。建议有关部门能不能搞一个这样的商店,我卖的东西就是比别人贵,但质量是一流的,服务是一流的,设施也是一流的,增加购物环境的信任度。 Business activities should be customer-centered, and only in this way can we demonstrate the concern and care of socialist business people. Business environment design emphasizes the principle of three rationalities: physical, physiological and psychological. No matter what the store feels psychologically uncomfortable, customers are reluctant to buy. Now, why do many people apologize to the back door to buy things? One of the problems is to find trust. It is suggested that relevant departments should not engage in such a store. I sell something more expensive than others, but the quality is first-rate, the service is first-rate, and the facilities are also first-class, which increases the trust of the shopping environment.