反应性是指卫生系统在运行中能认识并设法适当满足个人的普遍、合理期望时的结果。根据反应性的定义,这种期望是一种普遍的、不受个人的经验和价值左右的现象,所有卫生系统有义务满足利用者的这类期望。目前,居民对社区卫生服务反应性已经成为判断社区卫生服务是否到位的基本指标之一。对黄石市社区卫生服务反应性进行了测量, Reactivity is the result of a health system’s ability to recognize and try to adequately meet the individual’s common and legitimate expectations in the operation. According to the definition of reactivity, this expectation is a universal phenomenon that is independent of personal experience and value and all health systems have an obligation to meet such users’ expectations. At present, residents’ reactivity to community health services has become one of the basic indicators to judge whether community health services are in place. The community health service reactivity in Huangshi City was measured,