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近年来,我国网络交易市场呈现出爆发式增长,以“互联网+”为内容的电子商务迅猛发展,成为中国经济新的增长动力。但是,网络经济引发的消费投诉量也很惊人,并有逐年增长的趋势。据统计,2014、2015年,2016年上半年,全国网络消费投诉量分别同比增长254%、140%和66%,网络购物中出现的各种问题已经成为社会关注的热点和焦点。如何更加有效地规范市场秩序、鼓励良性竞争、化解网络交易风险,已经成为全社会、
In recent years, the online trading market in our country has shown explosive growth. The rapid development of electronic commerce with the content of “Internet +” has become a new impetus to the growth of China’s economy. However, the volume of consumer complaints triggered by the network economy is also staggering and has been increasing year by year. According to statistics, in the first half of 2014, 2015 and the first half of 2016, the volume of online consumer complaints increased by 254%, 140% and 66% respectively over the same period of the previous year. Various problems appearing in online shopping have become the focus and focus of the society. How to standardize the market order more effectively, encourage healthy competition, and resolve the risks of online transactions has become a challenge to the whole society,