本文首先回顾了质量管理在美国的历史以及转变过程,阐述了质量专业人士必须担当教师和导师、教练和球员的角色,质量经理的作用也要从坐在办公室发现缺陷,转换为帮助员工发现缺陷的根本原因,找到并实施解决方案。在过去的70多年中,质量管理人员和技术人员经常被称呼为质量警察和质量巡警。然而,在过去的一个世纪中,随着质量的概念和工作作为一个整体的发展,质量经理(或更恰当的说是质量专业人 This paper begins with a review of the history of quality management in the United States and the process of change. It states that quality professionals must play the role of teacher and instructor, coach, and player. The role of quality managers, from sitting in the office, to finding defects, The root cause, find and implement solutions. For over 70 years, quality managers and technicians have often been referred to as Quality Police and Quality Patrol Officers. However, over the past century, as quality concepts and work as a whole have evolved, quality managers (or, more appropriately, quality professionals