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面对当前电力短缺的严峻形 势,如何加强优质服务,更好地 践行“一切为了客户”的诺言,昆 明供电局用电营业所特别推出 了:“我们用心、柜台服务称心、 业扩报装顺心、安全用电放心、 缴纳电费省心、故障抢修舒心、 个性服务温心”的以“心心相印” 打造个性化优质服务品牌的新服 务体系。该所担负着近30万客户 的新装增容、变更用电、用电检 查、装表接电及抢修等工作,是 一个集电费抄、核、收为一体的 窗口单位,他们靠创造性地开展 优质服务,在社会上树立了较好 的企业形象。
Faced with the current harsh situation of power shortage, how to strengthen the quality of service, and better practice “all for the customer ”, Kunming Power Supply Bureau office introduced: “We intentions, the service counters satisfied with the industry With the installation of Shunzhi, safe use of electricity at ease, to pay the electricity worry, trouble repair comfort, personalized warmhearted ”to“ heart and soul together ”to create personalized service brand new service system. The company is responsible for nearly 300,000 customers of the newly installed capacity, change the electricity, electricity inspection, loading electricity and repair and other work, is a collection of electricity copy, nuclear, revenue as one of the window units, they rely on creativity to carry out Quality service, in the community set a good corporate image.