当“服务”真正成为一种经济形式的时候,它为企业效益所带来的经济当量,也就不容忽视了。“服务”的概念是笼统的,又是实际的。新的千年,伴随着电信行业改革大环境的巨大变化,为适应公司化经营和市场竞争的需要,电信运营商将“服务”的概念提到了一个前所未有的高度,这种要求是内在的,也是外在的。服务的性质发生了根本变化,电信运营商 When “service” truly becomes an economic form, the economic equivalent it brings to the enterprise’s benefits can not be ignored. The concept of “service” is general and real. In the new millennium, accompanied by the tremendous changes in the environment for the reform of the telecommunications industry, in order to meet the needs of corporatization management and market competition, telecom operators have referred to the concept of “service” to an unprecedented level. This requirement is intrinsic and also Extrinsic. The nature of service has undergone fundamental changes to telecom operators