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旅游业是典型的劳动密集型产业。服务质量来源于第一线直接面对旅游者的服务人员提供服务、创造价值的过程。对于旅行社而言,导游人员的服务质量是旅行社可持续经营的生命线。因此,导游人员的人力资源管理对于旅行社长久发展有着重要的保证作用。在改革开放的二十几年中,深圳以
Tourism is a typical labor-intensive industry. Quality of service comes from the first line of service directly to tourists to provide services to create value. For travel agencies, the quality of service guides is the lifeblood of travel agencies for sustainable management. Therefore, the human resources management of tour guides has an important guarantee for the long-term development of travel agencies. In the two decades of reform and opening up, Shenzhen took