随着客户服务工作的加强,客户信息收集与如何实现有效信息传递已成为供电企业的重点、难点。以客户为触点,从第三方满意度测评结果以及管理现状作调研、分析、总结,提出具体工作方案与改进措施,促客户信息有效传递达到期望值。构建客户信息有效传递机制,推动客户满意度指标提升。 With the enhancement of customer service, the collection of customer information and how to achieve effective information delivery have become the focus of power supply enterprises, difficulties. With customer as the contact point, the third party satisfaction assessment results and management status for research, analysis, sum up, put forward specific work programs and improvements to promote the effective transfer of customer information to achieve the desired value. Construction of an effective customer information delivery mechanism to promote customer satisfaction index improved.