山东烟台市在全国率先实行社会服务承诺制，全国各地纷纷效仿。但是近来，有人向笔者提问：不履行承诺应否承担民事责任？笔者认为回答应该是肯定的，理由有三：一、承诺制应视为服务承诺者与接受服务者签订了服务合同。合同的订立，法律上一般分为两个阶段：一是要约，即订约 Yantai, Shandong Province took the lead in the implementation of social service commitment system throughout the country have to follow suit. Recently, however, someone asked me: Should I assume civil liability for failure to fulfill my promise? The author believes that the answer should be affirmative, for three reasons: First, promised system should be regarded as service promised and service providers signed a service contract. The conclusion of the contract, the law generally divided into two stages: First, the offer, that is, the contract