在目前利益多元、矛盾激烈、诉求途径有限的情况下,在矛盾双方或多方之间展开对话是寻求根本解决群体性事件办法的必经之路。而对话的本质是沟通、协商和理解。展开对话就是给予双方沟通的渠道,通过协商达到最小损害的结果。对话以合法、诚实、互信、守信为原则,以理性、合法、不超越底线为条件。不同的事件需要不同的对话主体,不同的对话主体会产生不同的对话效果。在群体性事件处置中,对话具有多种功能和类型,应当根据实际情况,巧妙地运用对话,以实现妥善处置群体性事件的效果。 Under the current circumstances with multiple interests, intense conflicts and limited appeals, conducting dialogues between two or more parties to contradictions is the only way to find a solution to the mass incidents. The essence of dialogue is communication, negotiation and understanding. Dialogue is to give both channels of communication, through consultation to achieve the least damage results. Dialogue is based on the principles of lawfulness, honesty, mutual trust and trustworthiness and is conditioned on rationality, lawfulness and not beyond the bottom line. Different events require different subjects of dialogue, and different subjects of dialogue produce different effects of dialogue. In the handling of mass incidents, the dialogue has many functions and types. Dialogue should be skillfully used according to the actual situation in order to achieve the effect of proper handling of mass incidents.