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当今社会多元化的发展,对综合医院门诊服务的内容及服务形式也提出了更高的要求。文章总结了在信息化建设的基础上门诊流程的优化升级,包括各类诊前自助、诊间及诊后服务,创建了一个“以患者为中心”的门诊就医流程,为患者提供了方便快捷的就医环境。同时也指出制度保障、精细化管理和全方面宣传引导是流程优化的运行保障。但不免也继续存在或出现一些问题,如号贩子倒号问题、诊间加号秩序问题和患者检查多次往返等问题,还需在理论上进一步研究,在实践中进一步改善,从而使患者感受到更加方便快捷的医疗服务,真正做到“以病人为中心”服务。
The diversified development in today’s society has also set higher demands on the contents and services of outpatient services in general hospitals. The article summarizes the optimization and upgrading of outpatient process based on informatization construction, including all kinds of pre-self-help, consultation and after-treatment services, creating a “patient-centered” outpatient medical treatment process, providing patients with Convenient and convenient medical environment. At the same time, it also points out that system guarantee, meticulous management and all-sided publicity and guidance are the operation guarantee of process optimization. However, there are still some problems that still exist or arise. For example, the problem of back numbering of traffickers, the plus order of consultation rooms and the multiple check-ups of patients, etc., further study needs to be conducted in theory and further improved in practice so as to make the patients feel To more convenient and efficient medical services, truly “patient-centric ” service.