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用户信任有助于促进高校图书馆情景敏感移动服务的采纳与推广,信任具有主观性、风险性、感染性、脆弱性等特征。高校图书馆情景敏感移动服务用户信任的影响因素非常复杂,而且是动态发展不断变化的。用户特征、图书馆特征、移动服务技术、移动终端设备等影响用户初始信任的建立,服务平台、服务产品、制度等促使初始信任向持续信任的转化,通过建立长久的用户信任关系能够促进服务的深入开展。
User trust helps to promote the adoption and promotion of scenario-sensitive mobile services in university libraries. Trust has the characteristics of subjectivity, risk, infectivity and vulnerability. The influencing factors of users’ trust in scenario-sensitive mobile service in university library are very complicated, and they are dynamically changing. User characteristics, library features, mobile service technology, mobile terminal equipment, etc, which influence initial trust of users, service platforms, service products and systems, etc. Promote the transformation from initial trust to continuous trust and promote service by establishing long-term user trust relationship In-depth development.