用户对邮政服务的满意程度，是衡量邮政服务水平高低的标准，只有建立以用户满意为标准的邮政服务体系，才能全面提高邮政服务水平。然而，某些邮政部门仍然是“以我为中心”的服务模式。表现在：１．服务观念是“我能提供什么，用户就使用什么”，优质服务的观念淡薄，主... Users’ satisfaction with the postal service is a measure of the level of the postal service. Only by establishing a postal service system based on customer satisfaction can the overall postal service level be raised. However, some postal services remain “me-centered” service models. Reflected in: 1. Service concept is “I can provide what, what users use”, the concept of quality service is weak, the main ...