在医院的运营过程中,收费管理危机随时存在。收费管理危机处理不当,极易造成医患矛盾,从而影响医院经营的声誉和形象。本文就此对医院收费管理中存在的问题进行了分析,并提出了防范医院收费管理危机的实施对策。 In the hospital operation process, charging management crisis exists at any time. Charge management crisis handled properly, can easily cause contradiction between doctors and patients, thus affecting the reputation and image of the hospital management. This article analyzes the problems existing in the management of hospital charges and puts forward the countermeasures to prevent the crisis of hospital charges management.