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“服务无小事,出了问题就是大事。”一直以来,云南电网IT运维服务中心在客户服务内容与方式上不断创新,将服务聚焦在客户体验层面。云南电网信息运维呼叫中心1000号成立后,便以省级集中的方式面向全省用户提供业务系统IT服务,地级1000号仅负责受理并处理本地桌面客户端的相关问题。经过3年多的发展,信息运维呼叫中心服务水平在南网各分子公司中位列先
“The service is not a trivial matter, and the problem is a major event.” Ever since, the Yunnan Power Grid IT operation and maintenance service center has continued to innovate in customer service content and methods, focusing its services on the customer experience level. After the establishment of the Yunnan Power Grid Information and Maintenance Call Center No. 1000, it will provide business system IT services to provincial users in a provincial-centralized manner. The prefecture level 1000 is only responsible for receiving and handling local desktop client related issues. After more than three years of development, the service level of the information operation and maintenance call center ranks first among all the companies in the South Network.