在我们置身其中的人类社会里,人们为了完成共同的使命或目标,聚集在一起组成各色各样的组织,由此产生管理及管理实践活动。由于完成共同的使命或目标需要耗费资源,管理就是人们对组织资源有效整合所进行的动态创造性劳动,其管理职能及过程主要体现在计划、组织、指挥、协调和控制。在具体的班组管理实践活动中,要有效运用管理知识,就必须明确管理五大职能及过程要解决的重点问题,概括地说:计划就是要解决“干什么事”“由哪些人干”“需要准备什 In the human society in which we live, people come together to form a wide variety of organizations in order to accomplish a common mission or goal, resulting in management and management practices. Since it takes resources to accomplish a common mission or goal, management is dynamic and creative work that people are able to effectively organize their resources. Their management functions and processes are mainly embodied in planning, organizing, directing, coordinating and controlling. In the specific team management practices, to effectively use the management knowledge, we must clearly manage the five major functions and processes to solve the key issues, in a nutshell: the plan is to solve the ”What to do “ ”by what people do “” Need to prepare what