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[目的]探讨管家式护理服务模式在老年病人管理中的应用效果。[方法]随机抽取2015年收住入院的老年病人120例为对照组,抽取2016年收住入院的老年病人120例为实验组。对照组实施传统的常规老年病人护理方法,实验组实施管家式护理模式。[结果]实验组在病人满意度、临床护理工作质量、护理服务水平等方面较对照组明显提高,经比较差异均有统计学意义(P<0.05)。[结论]通过对老年病人实施管家式护理服务模式提高了病人满意度,有效提升护理服务质量和水平,取得了预期目标。
[Objective] To explore the application effect of steward nursing service model in elderly patients management. [Methods] A total of 120 elderly patients admitted to hospital in 2015 were randomly selected as the control group. 120 elderly patients admitted to hospital in 2016 were selected as the experimental group. Control group to implement the traditional methods of elderly care of patients, experimental group implementation of steward-style care model. [Results] The experimental group was significantly higher than the control group in the aspects of patient satisfaction, quality of clinical nursing work and nursing service. The difference was statistically significant (P <0.05). [Conclusion] By implementing the mode of housekeeping nursing service for elderly patients, the patient satisfaction is improved, the quality and level of nursing service is effectively improved, and the expected goal is achieved.