在一家7-Eleven 连锁店工作了两年后,我觉得我在经理所说的“客户关系”方面已经做得老到圆熟了。我深信,友好的微笑、张口就来的“先生”、“夫人”、“谢谢”已足已帮我应付任何情况——从应付急性子、讨厌鬼到为找错零钱而道歉。但是,那天晚上,一位老妇人的出现彻底瓦解了我的信念:嘴巴乖巧并不意味着就能顺利地与人打交 After working for a 7-Eleven chain for two years, I think I’ve matured as the manager calls “customer relationship.” I am convinced that a friendly smile, “Mr.”, “Mrs.”, “Thank you” from Zhangkou have already helped me to cope with any situation - from dealing with acute children, hating ghosts to finding mistakes and changing apologize. However, that night, the appearance of an old woman completely disintegrated my belief that being well-behaved does not mean that you can successfully deal with people