近几年,一些发达资本主义国家的经营管理方法,被介绍到国内来,运用到各行各业。这对提高我们企业的管理水平,无疑有积极作用。但是,也有一些似是而非的东西搬了进来。“顾客总是对的”这句口号,就是在这种情况下被应用到我们的商业管理工作中来的。“顾客总是对的”,是资本主义国家里资本家的生意经。资本家的一切手段,都是为了赚钱。只要能赚钱,就把顾客当成“财神”来敬奉。店员与顾客发生矛盾,不问缘由, In recent years, the management methods of some developed capitalist countries have been introduced to the country and applied to all walks of life. This will undoubtedly have a positive effect on improving the management of our company. However, there are also some specious things that have moved in. The slogan “Customers are always right” was applied to our business management work in this situation. “Customers are always right,” is the capitalist business in capitalist countries. All means of capitalists are to make money. As long as you can make money, you treat the customer as a “God of Wealth.” Consistency between clerk and customer, regardless of reason