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数字参考咨询服务作为高校图书馆的核心业务,是将先进的网络技术和图书馆参考咨询服务两者结合起来,通过电子邮件、短信、在线聊天等方式,为用户提供方便快捷的咨询服务。美国是世界上使用数字参考咨询服务最早、最好的国家,我国与之相比还有许多的不足之处,所以积极研究和学习美国的数字参考咨询服务对我国数字参考咨询服务的发展有着重要的意义。本文就美国高校的数字参考咨询服务与中国高校的图书馆数字参考咨询服务进行对比分析,并通过对美国高校图书馆数字参考咨询服务的学习和研究,提出了我国高校图书馆数字参考咨询服务业务如何发展的启示。
As the core business of university library, digital reference consulting service combines advanced network technology with library reference service to provide users with convenient and quick consulting services through e-mail, SMS, online chat and so on. The United States is the earliest and best country in the world to use digital reference services. There are still many deficiencies in our country. Therefore, actively studying and studying the digital reference services in the United States is of great importance to the development of digital reference services in our country Meaning. In this paper, the comparative analysis of the digital reference service of the American universities and the digital reference service of the Chinese universities is made. And through the study and study of the digital reference service of the American university library, this paper proposes the digital reference service of the university library How to Develop Inspiration