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替代性纠纷解决机制中的调解制度对于定纷止争起着重要作用,其高效、不破坏当事人情感的优势使得这一程序值得深入研究。调解员作为调解过程中的引导者,应当对调解的范围、调解能力和技巧有效掌握,有利于把握调解的正确节奏,引导当事人通过调解化解矛盾,从而充分发挥调解的优势。
The mediation system in the alternative dispute resolution system plays an important role in determining whether disputes should be settled or not. Its advantages of being efficient and not damaging the emotion of the parties make this program deserved further study. Mediators, as guides in the process of conciliation, should effectively grasp the scope of conciliation, their ability to mediate and their skills, help to grasp the correct rhythm of conciliation, and guide parties to resolve conflicts through mediation so as to give full play to the advantages of conciliation.