论文部分内容阅读
在东风商用车公司“2010年上半年服务工作会”上,会务组特意播放了3位客户的投诉录音,让到场的技术中心、质量保证部、制造技术部、供应链管理部、采购部以及各地经销服务商代表仔细聆听客户的投诉。东风商用车公司将研发、生产、营销服务的完整环节称为“全价值链”。让全价值链人员聆听客户声音,只是
In the Dongfeng Commercial Vehicle Company “service work conference in the first half of 2010 ”, the conference group deliberately broadcast the complaints recorded by 3 customers so that the technical center, quality assurance department, manufacturing technology department, supply chain management department, procurement Ministry and distribution service representatives around carefully listen to customer complaints. Dongfeng Commercial Vehicle Company will R & D, production, marketing services, the integrity of the link called “the whole value chain.” Let the entire value chain staff to listen to the voice of the customer, but