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将顾客满意度引入到社区服务信息化的测评中:首先在满意度理论基础上结合社区服务信息化的特征,阐述社区服务信息化公众满意度的内涵,并讨论社区服务信息化公众满意度的影响因素;然后借鉴经典满意度指数模型构建社区服务信息化公众满意度指数模型,并运用偏最小二乘法(PLS)对测评模型进行检验和参数求解;最后通过实证研究检验本文所建立的社区服务信息化公众满意度指数模型的可行性,并给出建议。
Customer satisfaction will be introduced into the evaluation of community service informatization: First, based on the theory of satisfaction, the characteristics of community service informatization will be expounded, and the connotation of public satisfaction of community service informatization will be expounded, and the public satisfaction of community service informatization will be discussed Then draws lessons from the model of the classic satisfaction index to construct the community service informatization public satisfaction index model, and uses partial least squares (PLS) to test and evaluate the evaluation model; Finally, through empirical research to test the community service Information public satisfaction index model feasibility and give advice.