冲突管理(conflict?management)是指管理者为了解冲突双方的观点、需要、欲望、利益或要求等不兼容,而采取的一些管理方法与措施。常用的方法有:(1)强制,即只考虑某一方的一切利益,不考虑给另一方造成的任何后果和影响的冲突解决方法 ;(2)合作,当冲突各方都愿意在满足对方利益的共同前提下,通过协商寻求对各方都有益的解决方案;(3)回避, Conflict management (conflict? Management) refers to some of the management methods and measures adopted by managers to understand the conflicting parties’ views, needs, desires, interests or demands and other incompatibilities. Commonly used methods are: (1) coercion, that is, to consider only the interests of one party and not to consider any conflict and resolution of any consequence and impact caused by the other party; (2) to cooperate when parties to a conflict are willing to satisfy each other’s interests Under the common premise, through consultation to seek solutions that are beneficial to all parties; (3) to avoid,