绩效考核中人际冲突既有消极效应也有积极作用。人际冲突产生的主要原因是:个体差异,角色矛盾,缺乏信任,批评不当,归因失误及信息匮乏等;类型为目标冲突,行为冲突,认识冲突和情感冲突;策略为强制、协作、妥协、回避和适应等五种处理方式。 Interpersonal conflicts in performance appraisal have both negative effects and positive effects. The main causes of interpersonal conflicts are: individual differences, role contradictions, lack of trust, improper criticism, attribution errors and lack of information, etc .; the types are conflict of purpose, behavior, cognition and emotion; strategy is compulsion, cooperation, compromise, Avoid and adapt five kinds of treatment.