在对老年顾客的调查中,我们看到,他们是大部分药店的主力消费人群。但作为经营者,你对这一主力人群的购药消费心理和行为模式是否有足够的认识呢?对于该提供给这些弱势顾客怎样的商品和服务又是否曾经有过探索和尝试? In the survey of elderly customers, we saw that they are the main consumer groups in most pharmacies. But as an operator, do you know enough about the psychology and behavioral patterns of drug users in this main group? Have you ever explored and tried out what kind of goods and services should be provided to these disadvantaged customers?