近年来,各行各业对自动化仓储系统的需求持续上升,在项目数量不断增加的同时,个性化、定制化需求也愈加鲜明。如此,客户企业对自动化仓储系统实施与应用过程中产生的服务需求也越来越多,要求越来越高。同时,随着自动化仓储系统市场的不断发展,市场竞争逐步加剧,中低端市场盈利已经受到了极大威胁,为客户提供更为全面的、专业化的服务也成为了更多物流装备企业或系统集成商打造竞争优势的方向。那么,当前阶段集成商在为客户打造自动化仓储系统过程中如何准确把握客户需求?在服务方面出现了哪些变化?服务拓展的方向究 In recent years, all walks of life on the automated storage system continued to rise in demand, increasing the number of projects at the same time, personalized, customized demand has become increasingly clear. In this way, more and more customer service needs arise from the implementation and application of the automated warehousing system, and the requirements are getting higher and higher. At the same time, with the continuous development of the automated warehousing system market, the market competition has been gradually aggravated. The profitability in the low-end market has been greatly threatened. Providing more comprehensive and specialized services to customers has also become more and more important for logistics equipment enterprises or System integrators to create the direction of competitive advantage. So, at present, how can the integrator accurately grasp the needs of customers in the process of building automated warehousing system for customers? What changes have been made in the service? The direction of service expansion