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某人原在国营企业工作,1977年参加工作,1999年下岗,后因工厂破产而“买断”工龄。其工作期间档案一直由原单位保管,原单位破产后,辗转至工信部门下属一非独立单位保管,个人不知晓亦不参与。该人员的工作岗位长期为特殊工种。现因特殊工种档案资料不全,且档案保管单位拒绝提供更详细的资料,声称此类档案已经没有了,该人员因此无法办理特殊工种退休。请问,该人员应怎么办?
Someone formerly worked in a state-run enterprise, joined the work in 1977, was laid off in 1999, and then “bought off” the length of service due to the bankruptcy of the factory. During the course of their work, the archives have been kept by the original units. After the original units went bankrupt, they were transferred to the custody of a non-independent unit under the CITIC branch and were not known or participated by individuals. The staff long-term jobs for special jobs. Due to the incomplete record of the files of special types of work, and the file custodian refusing to provide more detailed information, claiming that such files are no longer available, the personnel can not retire for special types of work. Excuse me, what should I do?