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对供电服务质量外部评价进行研究。在服务质量评价5个维度的基础上,结合供电企业特点,建立了供电服务质量评价的7个维度;基于此评价维度,确定了供电服务质量外部评价的主准则层指标;设计了各服务业务的服务蓝图,根据顾客服务接触点确定供电服务质量外部评价的分准则层指标;建立供电服务质量评价模型。
Conduct research on external evaluation of service quality of power supply. Based on the five dimensions of service quality evaluation, seven dimensions of power service quality evaluation are established based on the characteristics of power supply enterprises. Based on this evaluation dimension, the primary criterion level indicators of external evaluation of power supply service quality are determined. Each service service Service blueprint, according to the customer service contact point to determine the quality of service power supply external evaluation sub-level indicators; establish service quality evaluation model.