“7·23动车追尾”是中国铁路史上发生的一起重大的交通事故,引起社会的广泛关注。事故的善后处理工作,牵动着社会各界的心。而政府在这起事故中对于公众的回应却不尽如人意,对该事件政府回应不足的原因有:一是看待公民网络参与的观念落后;二是回应意识不强;三是回应能力不足。 “7.23 EMU rear-end ” is a major traffic accident in the history of the Chinese railway, causing widespread concern in the community. The aftermath of accident handling affects the hearts of all walks of life. However, the government’s response to the public in this accident was not satisfactory. The reasons for the government’s inadequate response to the incident include: first, the concept of citizen participation in the network is outdated; second, the response is not strong; and third, the ability to respond is insufficient.