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曾经购买过保险却因某些因素留下不好印象的客户,可以说是最不好处理的,首先一定要先找出问题症结,将客户的怒气、不满一扫而光,才有可能让客户以正常的心态重新接纳推销员。客户:“上次那个推销员,还没买之前天天来找我,买了之后就找不到人了!”推销员:“那真是太不应该了!不过,人嘛,总是有好有坏的,只是您运气不好碰上个恶劣的推销员!”客户:“唉!你们都是这样的,光是会说好听话,我可不愿再被骗了!”推销员:“请您仔细看看我(直视着客户的眼睛),我是那种人吗?我是×××,这是我的名片,如果您有任何问题,欢迎您随时打电话来……”
Once purchased insurance but due to some factors left a bad impression of the customer, can be said to be the worst deal, we must first identify the crux of the problem, the customer’s anger, dissatisfaction swept away, it is possible to let Customer re-admits salesman in the normal state of mind. Customer: “The last salesman, came to me every day before you bought, you can not find anyone after you bought it! ” Salesman: “That is really not! However, people always, always There are good and bad, but your bad luck hit a bad salesman! ”Customer: “ Alas! You are like this, just would say that good obedience, I am not willing to be fooled again! ” Salesman: “Please take a closer look at me (looking directly at the customer’s eyes), I am the kind of person? I am × × ×, this is my business card, if you have any questions, please feel free to call Come……”