成本与效益的平衡决定了实施公共服务流程再造的可能性、深度和方式。本文分析了电子化公共服务流程再造的协作成本和效益构成,归纳给出适合实施流程再造的10种公共服务业务类型和电子化公共服务流程再造的8种基本模式。在开展电子化公共服务流程再造的过程中,应根据实际情况和类型采用最适合的再造模式,以保证再造的可能性和效益。 The balance between cost and benefit determines the possibilities, depth and ways of implementing public service reengineering. This paper analyzes the collaborative cost and benefit structure of e-service process reengineering and concludes eight basic types of e-service process reengineering that are suitable for implementing process reengineering. In the process of electronic public service reengineering process, the most suitable reengineering mode should be adopted according to the actual situation and type to ensure the possibility and benefit of reengineering.