沟通拥有共同的信念,是形成沟通的基础实现沟通要相互理解、相互认可沟通要敞开彼此的心扉,接纳相互的差异。企业在本质上无非经营两种资源,一是人力资源,二是客户资源。其实企业本身生产、经营什么商品或提供什么服务并不重要,最重要的是把经营管理的注意力聚焦在人力资源和客户资源上。 Communication has a common belief is the basis for the formation of communication to achieve mutual understanding of communication, mutual recognition and communication to open up each other’s hearts, to accept each other’s differences. In essence, enterprises are not operating two resources, one human resources, and second, customer resources. In fact, it is not important for the enterprises themselves to produce, manage and provide goods and services. The most important thing is to focus the attention of management on human resources and customer resources.