计调工作是旅行社的核心,当然对旅行社的服务质量也起到决定作用。笔者首先对旅行社的计调工作做了深入的调研,提出计调工作中常见的三方面服务质量问题,诸如旅游行程松紧安排不当,计调员采购的旅游要素品质欠佳,及计调员在派团时交代得不够到位,导致了旅游服务质量出现问题。 Adjustment work is the core of travel agencies, of course, the service quality of travel agencies also play a decisive role. The author first conducted an in-depth investigation into the adjustment work of travel agencies, put forward three common quality-of-service problems in the adjustment work, such as improper arrangement of travel arrangements, poor quality of tourism elements purchased by surveyors, When the delegation did not give enough account of the settlement, leading to problems in the quality of tourism services.