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随着人类文明与科技的发展,社会各界对电力企业产品的依赖与关注日益加深,优质服务越来越成为电力企业与社会关联的重要主题。本文从优质服务的服务理念、宗旨出发引出优质服务对电力企业的工作意义和运用合理沟通对电力客户实现优质服务,继而总结出优质服务与合理沟通客户在工作中的重要关系,希望本文对优质服务工作产生积极的影响。合理沟通特指事态输导,即处理客户与电力企业发生的日常工作。
With the development of human civilization and science and technology, the dependence and concern of all sectors of society on the products of electric power enterprises have been deepening day by day, and the service of high quality has become an increasingly important theme for the connection between electric power enterprises and the society. This article from the service concept and purpose of quality service leads to the significance of the service to the electric power enterprises and the use of reasonable communication to achieve quality service to power customers, and then sum up the excellent service and reasonable communication of customers in the work of the important relationship, I hope this article on the quality Service work has a positive impact. Reasonable communication especially refers to the situation, that is, deal with the daily work of customers and power companies.